FAQ by hikers

What items should I include in a hiking cookset for efficient and convenient cooking on the trail?

Lightweight Pot: Preferably made from titanium or hard-anodized aluminum, with a tight-fitting lid to improve cooking times and fuel efficiency.

Frying Pan: Often doubles as a lid for the pot; non-stick surfaces are preferable for easier cooking and cleaning.

Portable Stove: A compact, lightweight stove (canister stove, alcohol stove, or solid fuel stove) depending on the type of fuel that's most accessible.

Fuel Canister or Liquid Fuel: Choose based on the type of stove; remember that some stoves like alcohol stoves may have refillable bottles.

Eating Utensils: Lightweight and durable utensils like a spork, which combines a spoon and fork, made from materials such as titanium or high-density plastic.

Cup or Mug: Insulated to keep beverages hot or cold; silicone or metal are common choices.

Cleaning Supplies: A small scrubber, a cloth, and biodegradable soap, along with a small towel for drying.

Pot Gripper or Handle: To safely handle hot pots and pans without burning hands.

Windshield: To protect the stove from wind and to maximize fuel efficiency.

Please check the Hiking Cookware Collection to see our products.

✈️ Shipping Questions

Do you ship Worldwide?

Yes, we ship worldwide, with delivery options available to most countries.

How long does shipping take?

The speed of receiving your order can vary on a few things such as your shipping method and the shipping address. We offer several different methods of shipping. Each shipping method has its own handling time/benefits that you may compare on our shipping policy.

I made a mistake on my shipping address, can I change it?

Generally, you can change your shipping address within 12 hours. Make sure to contact us immediately with your order number, and the correct address. The more information you provide, the sooner we can change your information. Although we cannot guarantee that we'll catch your order in time before it enters processing, we will try our absolute best to make the requested changes.

Make sure you type ‘Urgent: Change Order Details’ in the subject line. Any other title may cause delay in the delivery of your order.

Please keep in mind that your order may already have been dispatched. In this case, we won't be able to send you another one so it’s best to contact the postal service.

Will I get a tracking number after making an order?

Yes! All orders will include a tracking number. It will automatically be sent to your email. You can track your order directly at our site by clicking here.

If you received a shipping confirmation email with your tracking number, it means that your order has been shipped. Tracking numbers can take 2-5 business days to update depending on the shipping carrier. This is usually due to our high volume of orders.

How do I track my order?

As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website.

If there is a problem with your tracking number or package delivery, please contact the courier directly. Please allow 1 - 4 days for the tracking information to show up. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time. You can also track your order by clicking here.

I think my package was stolen. What do I do now?

In the rare event that your package is lost or damaged, please reach out to us as soon as possible so we can assist you with filing a claim or arranging a replacement. The carrier will generally determine if your order can be left in a safe secure place at your delivery address. Please read our refund policy.

📦 Order Questions

Can I cancel my order?

Orders can be canceled if they have not yet been processed or shipped. Please contact us immediately if you wish to cancel your order.

Can I buy multiple products in a single order?

Sure you can! Just add all the products you want to your shopping bag and then click on the “Checkout” button located inside the cart. Navigate to the cart by clicking on the top right bag icon and scroll down to "Checkout". This way you can save on any additional items and save time.

I received an email saying that I have to verify my order details. What does that mean?

We have a very secure and smart payment system. If our system detects that your order is a potential risk of fraud, we will place your order on-hold and reach out to you to verify the details of your order for the safety of our company and for the credit card holder. For example, if you are placing an order with a credit card that is issued in a different country than where you are placing the order from, our system will detect the difference in countries and your order will be flagged as a potential risk of fraud.

Will I receive my items in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages to ensure quality in packaging, even if you've specified combined shipping. Please keep this in mind when receiving deliveries.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer support team within 48 hours of receiving the package. Kindly attached the proof of the item damaged or missing. We will assist you with arranging a replacement or refund.

💳 Payment Questions

Is it safe to enter my payment information on your website?

Yes, we take the security of your payment information seriously. Our website uses encrypted SSL technology to ensure that your payment details are transmitted securely.

I recently purchased an item online and now it's discounted. Can I get the discounted price?

Pricing on the website is subject to change without notice. Orders placed before promotions are not eligible to receive new promotions or discounts. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of the offer, and to modify or cancel any promotion due to unforeseen issues.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, Visa Debit, American Express and we also support Google Pay and Apple Pay.

When will my credit card be charged?

Please note that once credit card authorization is received, depending on your bank, the funds may be reserved up to 30 days. Please check your bank's policy. If you are paying with a debit card, please verify with your bank if there are limitations on daily withdrawal amounts on your card.

I have not received my refund yet, why is that?

If you haven’t received a refund yet, first check your bank account, then contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

What currency will be used when I place my order?

All prices listed on the website are in the currency that you choose. For international orders, the bank that has issued your credit/debit card determines the exact exchange rate that you will be charged. The amount taken from the original funding source is returned in full when refunded by the seller. Please note that we cannot be held responsible for any discrepancies caused by exchange rate fluctuations.

Do you charge sales tax on purchases?

Sales tax may be applied to your order based on your location and applicable tax laws. The sales tax amount will be calculated and displayed at checkout before you confirm your order.

What should I do if my payment is declined?

If your payment is declined, please ensure that the payment details you entered are correct and that there are sufficient funds available in your account. You may also contact your bank or payment provider for further assistance.